Assistant General Manager
Full Time • MilkShake Factory - Holladay
Replies within 24 hours
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Employee discounts
- Flexible schedule
Make Magic, Build Teams, Serve Joy.
At The Milkshake Factory®, we’re not just serving premium milkshakes and handcrafted chocolates—we’re creating a destination people return to time and time again. Whether it’s celebrating life’s big wins or making an ordinary day feel special, our stores are part of the good times in people’s lives. We take that responsibility seriously—and we’re growing fast.
We’re looking for an Assistant General Manager who’s ready to be part of something more. You’ll help lead one of our high-energy, high-volume locations with the mindset of an owner: building up people, delivering on operations, and making sure every guest leaves happier than they came.
What You’ll Do:
As an Assistant General Manager (AGM), you’ll partner with the General Manager to drive business performance and culture. You’ll be trusted to lead teams, develop future leaders, and operate the store with excellence—so we’re always ready for the next rush of smiling customers.
Leadership & Team Building
- Lead, inspire, and develop a team of 15–30 people in a high-volume store
- Foster a culture of accountability, positivity, and high performance
- Support hiring, onboarding, and ongoing coaching of team members
- Recognize top performers and ensure everyone is growing
Operations & Excellence
- Ensure every shift runs smoothly, from opening to close
- Maintain exceptional product quality, food safety, and cleanliness standards
- Monitor and act on key performance indicators (KPIs), including labor, COGS, and service time
- Manage inventory, cash handling, and daily store financials
Guest Experience
- Ensure every guest has a memorable, joyful experience
- Resolve guest concerns with professionalism and empathy
- Be present on the floor, especially during peak times
Growth & Innovation
- Think like an owner—find ways to grow the business and improve processes
- Partner with the GM to hit sales targets and deliver consistent store growth
- Support new initiatives, seasonal rollouts, and marketing campaigns
What We’re Looking For:
You love hospitality, you move fast, and you believe people come first. You’re someone who doesn’t just want a job—you want to build something. At The Milkshake Factory®, AGMs are leaders in training for future GMs and beyond.
Required:
- 2+ years of experience in a leadership role in retail, QSR, or hospitality
- Proven ability to lead teams and deliver operational results
- Strong problem-solving, communication, and time-management skills
- Available to work evenings, weekends, and holidays
- Passion for people, service, and a culture of excellence
- Ability to lift and/or handle packaged goods and materials up to and including 25lbs
Preferred:
- Experience in high-volume, guest-facing environments
- Understanding of food safety and operational compliance
- ServSafe Certification (or willingness to obtain)
What You’ll Get:
- Competitive hourly pay + performance-based bonus opportunities
- Career advancement opportunities across our growing company
- Employee discounts (hello, free shakes)
- A chance to be part of something special—where joy, quality, and people come first
Who We Are:
The Milkshake Factory® is a Pittsburgh-born brand rooted in tradition, flavor, and fun. We’ve been perfecting our craft for over 100 years—from our famous milkshakes to our small-batch chocolates—and we’re building the future of sweet experiences, one community at a time.
We believe:
- People Matter. We invest in each other.
- Hospitality Wins. We serve with joy.
- Excellence is Standard. Quality is in the details.
- Growth is the Goal. For our team, our guests, and our business.
Ready to build something sweet?
Apply now and bring your leadership to life at The Milkshake Factory®.
Compensation: $14.50 - $17.00 per hour
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.
We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:
- Enjoy a 'chill' work attire
- Be part of a rapidly growing concept
- Develop into a chocolate-tasting expert – other chocolates will never taste the same
-
Become a valued member of a cool team and local neighborhood community
Embark on a journey with us where there is room to grow and develop internally
Come shake things up with MilkShake Factory!
Exciting news - we're expanding our operations coast to coast! Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.
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Or apply here.
Enjoy a 'chill' work attire
Be part of a rapidly growing concept
Develop into a chocolate-tasting expert – other chocolates will never taste the same
Become a valued member of a cool team and local neighborhood community